We stands behind all of our products. If, for any reason, you are not satisfied with the quality of the product we will rectify the situation.
By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions.
Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
Returns Must be Complete
If your return is not complete, it will be rejected by our Returns Warehouse and returned back to you.
All returns must include the following:
Original packaging (manufacturers box, styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.
Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
All accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
The RMA number must not be written on the original manufacturers packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturers packaging or box will be refused and returned to you without credit approval.
Return Policy and Limited Guarantee Against Defects
Every third party product you buy from SupplyStore.com is backed first by the product manufacturers warranty. SupplyStore.coms 30 day limited warranty against defects, may also apply. SupplyStore.coms 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or SupplyStore.com.
Leased merchandise is not eligible for this warranty.
Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to SupplyStore.coms limited 30 day warranty described above.
Hardware confirmed as defective by the product manufacturer or SupplyStore.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect.
Terms and conditions may vary by product or manufacturer. SupplyStore.com will assist customers whenever possible in gaining satisfaction with product manufacturers.
Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.
No returns will be accepted without an RMA number issued by SupplyStore.com or when the product manufactures or distributors return policies supersede ours.
Store credits will be issued for any product returned to us less any shipping costs.
Clearance Store products may be returned only when defective. If part of a product is defective, return the entire product. Defective Clearance Store products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).